About SiteSheet
The user manual sites stopped writing.
Why this exists
At some point, companies stopped writing documentation for the things users actually needed to do — cancel, get a refund, opt out of data collection, find a phone number that reaches a person. What replaced it: six-step flows designed to frustrate, chatbots that pretend not to understand, and cancellation pages that route to retention offers until you give up.
This is the cheat sheet you reach for in the middle of trying to do one of those things. Every entry has direct links where possible, exact steps that worked as of the last verification date, and honest notes about what the site is doing to make it harder than it needs to be.
We write from the user's side. We document the dark patterns. We note the retention offers that are actually good. We do not soften criticism of companies that have earned it.
What's in scope
- ✓Cancellation flows for subscription services
- ✓Refund and return processes
- ✓Opting out of data collection, marketing, or arbitration clauses
- ✓Reaching a human instead of a chatbot or IVR
- ✓Navigating retention offers (when to take them, when to decline)
- ✓Account deletion and data export
What's not in scope
- ✗General how-to tutorials (use the product's own docs for that)
- ✗Hacks, exploits, or policy violations
- ✗Anything that requires deceiving the company
How we verify entries
Every entry in SiteSheet is a file in a public GitHub repository. Anyone can submit a new entry or update an existing one via pull request. Maintainers review PRs for accuracy before merging — we check that steps work, links are live, and dark pattern descriptions are fair and accurate.
Each entry shows a last verified date and the GitHub username of the person who verified it. Companies change their flows; if you find something wrong, there's a link at the bottom of every entry to open a PR directly. Stale entries are preferable to deleted ones — wrong information is also useful context.
We aim to re-verify each entry at least quarterly. High-traffic entries (subscriptions, streaming services) are checked more often.
We do not take money from companies we cover
No sponsored entries. No affiliate relationships with documented sites. No “premium placement” for better documentation. If a company reaches out to request changes to how they're documented, we consider it on the same terms as any other PR: is the information accurate?
The site has no ads and no trackers. It does not collect analytics. It is funded by the time of contributors who find it useful.
Open source
SiteSheet is fully open source. The code, content, and contributor history are all public.